Customer Service Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Serves customers by providing product and service information and resolving product and service problems
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services
  • Maintains customer records by updating account information
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Enter customer orders
  • Provide customers with a clear understanding of their order, delivery dates, invoicing and warranties
  • Assist in building and maintaining technical knowledge base
  • Assist with, and follow-up on quotes
  • Assist in conducting competitive research and analysis
  • Assist outside sales representatives as needed
  • CRM data entry of prospects and customers
  • Attend industry and product related training programs, conferences, seminars, and educational forumsas required
  • Perform other duties as assigned

REQUIRED SKILLS:

  • Microsoft Office experience
  • Sales or customer service experience
  • Good communication skills
  • Able to work independently and in a team atmosphere
  • Positive attitude
  • Able to foster and develop profitable long-term relationships
  • Willingness and ability to learn new things

EDUCATION and/or EXPERIENCE:

  • Associates Degree minimum
  • 2+ years’ experience in Sales and/or Customer Service
  • Will consider 4-year degree in lieu of experience
  • Manufacturing or Distribution Experience a plus

PHYSICAL DEMANDS:

Standing, walking, pushing, pulling, bending, and stooping. Strength rating for this job is L – Light Work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical requirements are more than those for sedentary work.

Class II – Light (Dictionary of Occupational Titles 4th Edition Vol. I & Vol. II)